Copilot subscription ended

[mivandoni]

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I was using a free subscription of copilot until yesterday.
This morning it doesn't work any more. On my profile page I see the message "Your GitHub Copilot subscription has ended.",
when I push on Start using Copilot free it redirect me to a page (https://github.com/copilot) that doesn't open (error too many redirect).
Somebody has my same problem? Any idea on how to solve this?

[Jitesh8260]

Yes, this is a common issue that can happen when a free trial or student subscription of GitHub Copilot ends, and the system gets stuck in a redirect loop due to conflicting session or billing states.

🔧 Here's how you can fix it step-by-step:

✅ 1. Clear Cache and Cookies

Sometimes GitHub enters a redirect loop due to stored login/session data.

• Clear cookies and cache from your browser.
• Or try visiting https://github.com/copilot in Incognito/Private mode.

✅ 2. Manually Check Billing Settings

Go directly to your billing settings to see what's going on:

• 🔗 https://github.com/settings/billing
• Look for messages like:
  • "Your payment method failed"
  • "Your subscription expired"
  • "Retry payment" button

If available, update or remove and re-add your payment method.

✅ 3. Try to Resubscribe Manually

Skip the "Start using Copilot free" link. Instead:

• Visit this link directly:
  🔗 https://github.com/features/copilot
• Click on "Get started" or "Try Copilot" and follow the steps.

If it shows an error, wait a few minutes or try from a different browser.

✅ 4. Check If You're Eligible for Free Access

If you previously had:

• Student pack – check if your student status has expired [https://education.github.com/pack]
• Trial – Free trials are typically 30 days and do not renew automatically.

If you're no longer eligible for free access, you'll need to purchase a subscription to continue using Copilot.

✅ 5. Contact GitHub Support (if nothing works)

If the redirect loop persists and you're locked out:

• Visit: https://support.github.com/contact
• Choose Billing → GitHub Copilot and explain the issue briefly.

---

💡 Example message to support:

Hello,
My free Copilot subscription ended recently, and now I'm stuck in a redirect loop when I try to re-subscribe via https://github.com/copilot (error: too many redirects). I’ve cleared cache and cookies and tried different browsers with no luck.

Could you please help reset my Copilot subscription state or guide me on how to resolve this?

Thanks!

[mivandoni]

I tried with 3 different browsers, with private mode too, but I'm always stuck in the error page:

[davevad93]

Hi @mivandoni,

There seems to be a widespread problem with this, as seen in this open discussion #161867.

I recommend you contact support by opening a ticket here, select "Other" and explain your problem.

[mivandoni]

Thanks I did so. I see in the other discussion a lot of people are having my same problem so, probably, something from github side has broken.

[mivandoni]

Why trial? The free plan is not a trial any more. It is a limited plan which is enough for me.

[Mohamediibra7im]

try to renew the subscription again with your edu email

[mivandoni]

Now it ask me to sign a Premium account, while I want to stay on free account.

[mivandoni]

Copilot restarted working in VS2022 for me without any action on my subscription.

[davevad93]

Hey all, there are issues with Copilot as indicated in GitHub Status.

I don't think it will take long to fix it and it should already be working for some.

[Akash1134]

Hi everyone,

We are investigating reports of users unable to utilize Copilot Free after a trial subscription has ended for Copilot Pro. Sorry for the trouble caused.

Current Status

The changes have been reverted and we are seeing signs of recovery. We expect impact to be largely mitigated, but are continuing to monitor and will update further as progress continues. For details, please see Incident with Copilot

< Marking as the correct answer for visibility >

[mivandoni]

I confirm the problem is solved for me.
Thanks