Copilot subscription problem

[KatsaounisThanasis]

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When i try to use my copilot account inside the visual studio i received the following messages

I try to buy a pro subscription but it is failed

What it is must be to resolve this issue ?

[mahmud-r-farhan]

To resolve this issue and regain access to Copilot, you must renew your subscription.

1. Go to Your Copilot Settings: Click the blue "Review Copilot Settings" button shown in the image. This will take you directly to the correct page on the GitHub website.
2. Reactivate Your Subscription: On the GitHub page, you will be prompted to renew or reactivate your Copilot subscription.
3. Provide Valid Payment: You will need to enter a valid payment method to pay for the subscription. This is the step that resolves the original "billing failed" error.
4. Confirm: Once your payment is successfully processed, your subscription will become active again.
5. Restart Your Editor: After successfully renewing the subscription, it's a good idea to restart Visual Studio (or whichever code editor you are using) to ensure it recognizes your new active subscription.

[KatsaounisThanasis]

Thank you for your response.

When I click on this button, I am directed to the GitHub Copilot settings page, which is fine. However, when I click on the following button, the next page does not load. I have tried with different browsers and cleared my browser cache, but nothing works.

But the issue is still there.

[mahmud-r-farhan]

You're encountering a redirect loop issue (ERR_TOO_MANY_REDIRECTS) when trying to activate or use GitHub Copilot via the "Start using Copilot Free" button. Since you've already:

• Tried different browsers,

• Cleared your cache,

…let's move on to additional solutions that could help:

---

✅ Step-by-Step Fixes

1. Clear GitHub and Copilot Cookies Specifically

Rather than clearing all cookies, try deleting only GitHub and Copilot cookies:

• Open the site: https://github.com

• Press F12 → go to the Application tab.

• Under Storage > Cookies, select GitHub and Copilot domains (github.com, copilot.github.com, etc.)

• Click "Clear All"

Then reload the Copilot page.

---

2. Log Out and Log Back In

A bad session token could be causing the redirect loop:

• Go to https://github.com/logout

• Then log back in and try again.

---

3. Try Incognito / Private Mode

This ensures no extensions or cached sessions interfere:

• Open an Incognito/Private tab.

• Go to the Copilot settings page manually:
  https://github.com/settings/copilot

• Try enabling Copilot again from there.

---

4. Check GitHub Billing Status

If your Copilot trial has ended and your billing info isn’t set up properly, it can sometimes cause loops.

• Go to: https://github.com/settings/billing

• Check for any failed transactions or missing payment methods.

---

5. Try the Direct Activation Link

Instead of clicking the button, visit this Copilot free activation link directly:

👉 https://github.com/features/copilot/signup

---

🧪 Still Not Working?

If all else fails, try:

6. Use a Different Network or VPN

Sometimes network-based security or proxies (e.g. at work or school) interfere with redirects.

• Try switching to a mobile hotspot

• Or use a VPN

---

🛠 If the Issue Persists

This may be a GitHub-side issue. You can:

• Contact GitHub Support here:
  https://support.github.com/contact

• Report the issue with screenshots and steps you’ve taken.

[KatsaounisThanasis]

I believe the root cause of this issue is neither my PC nor my browser because it's happening to other users, and they have the same behavior.

So, I think it's a bug related to GitHub Copilot

[mahmud-r-farhan]

it's unlikely to be caused by individual systems or browsers. Given the consistent behaviour across different environments, it does seem like the problem may be related to GitHub Copilot itself. It might be worth reporting this to the GitHub Copilot support team for further investigation.

[Jitesh8260]

🤔 What the Messages Mean:
"Billing is currently locked" → Your payment method couldn’t be charged.
"Subscription has expired" → GitHub has disabled your Copilot service.

This typically happens when:

• The card on file is expired or declined.
• There are insufficient funds.
• There's an issue with your bank or payment gateway.

✅ Steps to Resolve the Issue:
Go to Billing Settings:

Visit: https://github.com/settings/billing

✅Update Payment Method:

Check and update your card or payment method.
Make sure the card is valid and has sufficient funds.

✅Retry the Payment:

After updating, GitHub might automatically retry the payment.
If not, try to manually subscribe again to GitHub Copilot:
https://github.com/features/copilot

✅Check for Billing Issues:

Go to https://github.com/settings/billing → Look for any error messages related to your payment attempt.

✅Contact GitHub Support (if needed):

If you've fixed your payment method but still face issues, contact:
https://support.github.com/contact

💡 Extra Tips:
If you’re using GitHub Student Pack, make sure your access hasn’t expired.
You can also check your email linked to GitHub for more specific billing error messages.

[KatsaounisThanasis]

Thanks for your response

i update my payment method with a valid card, and the github automatically test my card and seccessed,

when i try to sin up in the github copilot page to doing manualy the reniewing for my subscrition the page dose not loadind

[davevad93]

Hi @KatsaounisThanasis,

There seems to be a widespread problem with this, as seen in this open discussion #161867.

I recommend you contact support by opening a ticket here, select "Other" and explain your problem.

[KatsaounisThanasis]

i open a ticket guys and i hope to response me quickly because it is a important for me and my job

[KatsaounisThanasis]

i used free before i deice to go to pro

[KatsaounisThanasis]

FYI

[KatsaounisThanasis]

Seem be resolved

[davevad93]

Hey all, there are issues with Copilot as indicated in GitHub Status.

I don't think it will take long to fix it and it should already be working for some.

[Akash1134]

Hi everyone,

We are investigating reports of users unable to utilize Copilot Free after a trial subscription has ended for Copilot Pro. Sorry for the trouble caused.

Current Status

The changes have been reverted and we are seeing signs of recovery. We expect impact to be largely mitigated, but are continuing to monitor and will update further as progress continues.

We are continuing to monitor recovery and expect a complete resolution very shortly.

For details, please see Incident with Copilot

[minibarindirma]

Tamam kardeşim.

bune boktan bişey

[minibarindirma]

kart değişiyorum yine aynı bok

[DarkSkull15]

same issue. cannot continue to pro

[LadyPsy]

same here still can not get subscription

[BryanFotso]

Same issue can't use copilot in my IDE

[astesin]

July 29, 2025 - For two days, I have been trying to subscribe to CoPilot Pro. In VS Code, my trial ended. After pressing the "Activate" button on the right of the order form, it says (in the red bar at the top) that it cannot find my subscription to reactivate. The payment method is Ok and verified. I deleted and reinstalled extensions in VS Code, cleaned browser cookies, and nothing helped. Activation loop...