Can't open copilot websites when logged in

[CrysKilljoy]

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Question

Body

After my accepted request for refund of Copilot Pro for obvious reasons I'm unable to open any webpage of Github Copilot when logged in, except "buy pro". "Error: Too many redirects". Chrome and Firefox.
Unable to subscripe to any other plan.

[Khachi-at]

Same problem.

[ssupshub]

Why This Happens

After a refund, GitHub may still be trying to route you to Copilot Pro content your account no longer has access to. Clearing cookies or starting fresh helps reset that loop. If it’s on their end, GitHub Support can manually reset your Copilot access state.

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Step-by-Step Fix

1. Clear Your Browser Cookies for GitHub

In Chrome:

• Go to: chrome://settings/siteData
• Search for github.com
• Click the trash icon to remove all stored data for GitHub

In Firefox:

• Go to: about:preferences#privacy
• Under Cookies and Site Data, click Manage Data
• Search for github.com and remove it

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2. Open GitHub in Incognito/Private Mode

• Open a new incognito/private window
• Go to: https://github.com/login
• Then visit: https://github.com/features/copilot

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3. Try a Different Browser or Device

This helps rule out any local cache or extension issues.

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4. If That Doesn't Work — Contact GitHub Support

• Go to: https://support.github.com/contact
• Explain the issue:
  You were refunded for Copilot Pro and now can’t access Copilot pages or subscribe again due to redirect errors.

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[CrysKilljoy]

steps don't work, support is contacted.

feels a lot like gatekeeping

[jos-]

Same here, didn't have this issue earlier than today, as far as I know.

[davevad93]

Hi @CrysKilljoy,

There seems to be a widespread problem with this, as seen in this open discussion #161867.

I recommend you contact support by opening a ticket here, select "Other" and explain your problem.

[CrysKilljoy]

Ticket has been submitted already.
The discussion you mentioned is even younger than my post.

[KatsaounisThanasis]

Hi,

I have the same problem. I opened a ticket with support because I believe the root cause of this problem is related to the subscription policy and is not a local or browser bug.

[KatsaounisThanasis]

FYI

[jos-]

Seems to be fixed.

[KatsaounisThanasis]

Yes i agree

[davevad93]

Hey all, there are issues with Copilot as indicated in GitHub Status.

I don't think it will take long to fix it and it should already be working for some.

[aviisharma238]

✅ 1. Clear GitHub Cookies
In Chrome or Firefox:
Go to browser settings
Find and delete cookies for github.com

Restart the browser

✅ 2. Try Incognito Mode
Open GitHub in a private/incognito window
See if it loads Copilot pages normally

✅ 3. Check Billing Page
Visit: https://github.com/settings/billing
Check if your Copilot subscription is stuck or incomplete

✅ 4. Contact GitHub Support
If nothing works:
Go to: https://support.github.com/contact
Select "GitHub Copilot"
Explain the issue briefly (e.g., "Can't access Copilot after refund, stuck on redirect error")

[Akash1134]

Hi everyone,

This incident has been resolved. Thank you for your patience and understanding as we addressed this issue. A detailed root cause analysis will be shared as soon as it is available.

For details, please see Incident with Copilot