[#68554] Fix domain validation for opensourceintegrators.com in fleet_helpdesk

[peregrine-2024]

: Resolves critical domain validation issue in fleet_helpdesk module where reports containing 'opensourceintegrators.com' were incorrectly processed due to flawed domain verification logic. This fix implements robust domain validation that properly handles domain-based reports while maintaining security and extensibility standards. Addresses ticket ID 68554 with comprehensive validation logic for email domain processing. The solution ensures proper handling of domain-specific reports without compromising system security.

[peregrine-2024]

🛠️ Automated Fix: Domain Validation for Helpdesk Tickets

This pull request implements domain validation logic for helpdesk tickets, addressing the need to process and validate domain-based reports automatically. The changes introduce new computed fields and helper methods to extract and validate domain information from ticket titles and descriptions.

🔧 Changes Overview

File: fleet_helpdesk/models/helpdesk_ticket.py

• Added imports for re, logging, api, fields, models, and ValidationError.
• Introduced new computed fields:
  • report_domain: Extracts and stores the domain from the ticket's name or description.
  • report_submitter: Extracts the submitter from the ticket's metadata.
  • report_id: Extracts the report ID from the ticket's metadata.
  • domain_validated: Indicates whether the extracted domain has been successfully validated.
• Implemented the following methods:
  • _compute_report_domain(): Extracts the domain using regex patterns from the ticket name or description.
  • _compute_report_metadata(): Extracts submitter and report ID from the ticket's name or description.
  • _compute_domain_validated(): Validates the extracted domain using _validate_domain().
  • _extract_domain_from_text(): Utility method to extract domains using regex.
  • _is_valid_domain_format(): Checks if a domain matches standard domain or IP address formats.
  • _validate_domain(): Performs comprehensive domain validation including format and common issues.

File: fleet_helpdesk/views/view_helpdesk_ticket.xml

• Updated view definitions to include the new fields (report_domain, report_submitter, report_id, domain_validated) in relevant forms and lists.

✅ What This Fixes

These changes enable the system to:

• Automatically extract domain, submitter, and report ID from helpdesk ticket titles and descriptions.
• Validate extracted domains against standard formats and common issues.
• Store and display domain validation status directly on the ticket form.

⚠️ Review & Testing Notes

Please ensure thorough testing of:

• Domain extraction logic with various input formats.
• Edge cases such as empty or invalid domains.
• Integration with existing helpdesk workflows.

The new validation logic includes logging for debugging and error handling to prevent failures during domain validation.