AI_customer_service

🧠 XiaoGai AI Customer Service Assistant

XiaoGai is a friendly and playful AI customer service assistant designed for the Bottle Cap Factory (瓶蓋工廠 台北製造所). This project uses OpenAI's GPT model combined with a semantic search of Q&A examples to simulate an interactive, character-rich customer support experience.

🔹 Features

• Contextual Q&A matching: Finds and uses relevant example questions from a local knowledge base to enhance response quality.
• Customizable tone and personality: XiaoGai speaks like a curious, kind, and slightly quirky 5-year-old who loves sharing stories about the Bottle Cap Factory.
• Sensitive word filtering: Detects and blocks questions containing inappropriate or restricted content.
• Embedding-powered search: Uses OpenAI embeddings for semantic similarity comparison.
• Interactive CLI interface: Chat directly with XiaoGai from your terminal.
• Character-rich prompts: Each response follows a carefully crafted role prompt for a warm and engaging user experience.

🔸 Ideal For

• AI-powered customer service prototyping
• Interactive guides for museums or exhibitions
• Character-based chatbot experiences

Download files from Google drive:

https://drive.google.com/drive/folders/1qWzhErKC7uWrZwObLiMG8Bf1xU8RnIs7?usp=sharing

Change the path in here:

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