Insitutional email problem

[ashraf21c]

Hi everyone,

I have a problem with setting up my account for the educational plan.
GitHub doesnt recognize "@emp.cu.edu.eg" as an academic email of my organization (Cairo Univerity). Cairo University is already in the list by GitHub, but the email isnt recognized as an email address of Cairo Univeristy.
I tried to send a support request, but I got an automated reply that prevented me from sending the request because "manual verification and support for GitHub Education is no longer available, and I have to go to the community".
Well, Im not talking to a support or staff team.. Is there a chance I can still join the education plan? Email verified, ID exists, but, GitHub doesnt recognize the email as academic. and this is the only problem here.

[davevad93]

Hi @ashraf21c,

To solve this, you have to contact support by opening a ticket here, select "My selected school has incorrect or incomplete information e.g. domains or campus location" and explain the issue with your academic email domain.

[samus-aran]

☝️ @davevad93 is absolutely right. We acknowledge that institutions update their domains and campuses so we encourage users to write in to us so we can review those changes - the "My selected school has incorrect or incomplete information e.g. domains or campus location" option is available for this reason.