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@cbehera-newrelic cbehera-newrelic commented Dec 23, 2025

Summary

This PR restructures the OpenTelemetry support documentation to provide clearer guidance on the different types of support available:

  • Type 1: New Relic Community Support - Community forum and discussion-based support
  • Type 2: New Relic Maintained OpenTelemetry Tools - Full support for New Relic-maintained components (NRDOT, K8s Helm charts, data ingestion)
  • Type 3: Basic Troubleshooting and Upstream to OpenTelemetry Core - Initial guidance for standard OTel components with contributions to upstream projects

Changes

  • Reorganized support information into three distinct categories
  • Added detailed "General OpenTelemetry support notes" section
  • Added new "Exclusions and limitations" section clarifying what is not supported
  • Moved "Get help from the OpenTelemetry Community" to its own dedicated section
  • Improved clarity on scope of support for different OTel components

Restructured OpenTelemetry support documentation to clarify three distinct support types:
- Type 1: New Relic Community Support
- Type 2: New Relic Maintained OpenTelemetry Tools
- Type 3: Basic Troubleshooting and Upstream to OpenTelemetry Core

Added new sections for general support notes, exclusions and limitations, and moved community support information to a dedicated section for better organization and clarity.

🤖 Generated with [Claude Code](https://claude.com/claude-code)

Co-Authored-By: Claude <[email protected]>
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Hi @cbehera-newrelic 👋

Thanks for your pull request! Your PR is in a queue, and a writer will take a look soon. We generally publish small edits within one business day, and larger edits within three days.

Please ensure the propsed changes look good by building it first in your local environment. Refer to this contribution guide to get the site up and running in your local.

If you really require a preview url, reach out to one of the writers and they will generate one for you.

@cbehera-newrelic
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netlify build

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🚀 Netlify Preview Building!

If the build is successful, the preview for this pull request will be available at the following URL (usually takes 10-20 minutes):

https://update-otel-support-documentation--docs-website-netlify.netlify.app

@cbehera-newrelic cbehera-newrelic self-assigned this Dec 23, 2025
@cbehera-newrelic cbehera-newrelic added content requests related to docs site content from_tw Identifies issues/PRs from Tech Docs writers labels Dec 23, 2025
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