🤖 AI Call Center (Python-Based)

Welcome to the AI Call Center, an intelligent voice and chat assistant built with Python and FastAPI. This project is designed to handle customer service inquiries, order processing, and technical support via voice calls (VoIP) and text chat interfaces, with integration options for WordPress and other CMS platforms via REST API.

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🎯 Features

• 🔊 Voice Call Handling via Twilio or Asterisk
• 💬 Chat Interface for web and messaging apps (e.g. WhatsApp)
• 🧠 Hybrid Response Engine:
  • Rule-based answers for FAQs
  • LLM-powered responses (via Hugging Face models)
• 🗣️ Speech-to-Text (STT) with Whisper or Vosk
• 🔊 Text-to-Speech (TTS) with Kokoro-82M or gTTS
• 💾 Conversation Logging (text/audio)
• 🌐 WordPress Integration via REST API

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🏗️ Project Structure

ai_call_center/
├── main.py
├── config.py
├── requirements.txt
├── voice_interface/
├── chat_interface/
├── speech_to_text/
├── text_to_speech/
├── nlp_engine/
├── api_interface/
├── logs/
└── utils/

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🚀 Getting Started

1. Clone this repository:

   git clone https://github.com/yourusername/ai_call_center.git
   cd ai_call_center
   

2. Create a virtual environment and install dependencies:

   python -m venv venv
   source venv/bin/activate
   pip install -r requirements.txt
   

3. Run the FastAPI app:

   uvicorn main:app --reload
   

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🔌 WordPress Integration

You can build a lightweight WordPress plugin to send user input via REST API to the /chat endpoint and display the response on your site.

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📁 Logs

All conversations are logged in JSON format and saved under the logs/ directory for analytics and review.

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👨‍💻 Author

Developed by [Mehdi Jahani]