Messenger Settings Not Loaded

[ntan-vixi]

Hello,

I have a problem with my Magento 2 shop, the Messenger Settings page is not loaded.
But the general settings page is working fine.

[blopa]

Hi there.

That's weird. What is your Magento version? Can you send me your log files?

[ntan-vixi]

Hello,

I didn't see any error about the application. I'm sending you the log files anyway.

I am using Magento 2

Thanks,

[ntan-vixi]

log.zip
report.zip

[syntaxisarg]

the same thing happens with magento 2.2.2

[itsmudassir]

@ntan-vixi Can you please tell me the installation steps for this chatbot on magento 2 as there is no [ System > General Settings > Chatbot Settings ] to be found .

[ntan-vixi]

@itsmudassir You can follow the steps indicated in page 4 of this pdf https://www.mageworx.com/index.php/downloads/dl/file/id/124/product/0/woxy_user_guide_10_17.pdf

[blopa]

Hey guys. Just a quick update that I didn't forgot about this issue. I looked over at this on the weekend, but couldn't find any problems. I'll keep looking until I find a solution.

[xmav]

Looks like issue comes from app/code/Werules/Chatbot/etc/config.xml
It cannot read value for <commands_list>. I have commented that field in config.xml and get all fields in backend config visible (Messenger Settings)

[blopa]

@xmav What version of Magento are you using?

@itsmudassir @ntan-vixi @syntaxisarg could you try @xmav solution? I'm still not able to reproduce the problem, but this seems like a good lead.

[blopa]

You guys cal also try running this command:

php bin/magento cache:flush;php bin/magento cache:clean;php bin/magento setup:upgrade;php bin/magento setup:static-content:deploy -f

[xmav]

@blopa I am testing it using Magento 2.2.2

[blopa]

Local machine? Windows or Linux?

[xmav]

local dev environment on Ubuntu with Apache and PHP 7.0.25