Email ticket generation setup

[Odiesinfosec]

So, I can see in the commit history and on the latest release, there are several references to "mail"
It is marked as complete in issue #162 yet there isnt any documentation on how to set that up.

to clarify;
Does peppermint support email ticket generation and reply via email?
if so,
How can we configure that?

[Odiesinfosec]

Oh and I have made hundreds of KB articles for the most inept end users, Id love to help document this and give back

[potts99]

IMAP mailbox listening is now available on latest tag, set up in admin area

[potts99]

KB articles around peppermint? Or in general

[adheerp]

Is there any article for setting up the peppermint email logging system?

[JayJayonGeethub]

Was this ever addressed? i feel like i am fumbling on the same questions over and over again.

[adheerp]

I didn't find anything related to this. I don't know if people have used this feature or not.

[JayJayonGeethub]

That’s so strange as to not use that feature . Otherwise how does a tech know when a new world we has arrived?

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On Sat, Aug 9, 2025 at 12:45 AM Deesha Patel ***@***.***> wrote: I didn't find anything related to this. I don't know if people have used this feature or not. — Reply to this email directly, view it on GitHub <#168 (reply in thread)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BVYN5YWB5VIDLNE6DHXYBQ33MWDHRAVCNFSM6AAAAACDN4ZXIWVHI2DSMVQWIX3LMV43URDJONRXK43TNFXW4Q3PNVWWK3TUHMYTIMBVGUYTCOI> . You are receiving this because you commented.Message ID: ***@***.*** com>