fix(plugin): create fallback ticket in case Jira fails

[whitdog47]

Summary

This pull request introduces a fallback mechanism to handle scenarios where Jira ticket creation fails. The changes ensure that incidents and cases can still proceed with a ticket, even if the Jira integration encounters an error.

Key Changes

1. Fallback Ticket Creation:

   • Added a new function create_fallback_ticket in src/dispatch/plugins/dispatch_jira/plugin.py to generate a fallback ticket with a specific resource type (jira-error-ticket) when Jira ticket creation fails.

2. Incident and Case Ticket Creation:

   • Updated the create and create_case_ticket methods in JiraTicketPlugin to handle exceptions during Jira ticket creation. If an error occurs, the system now creates a fallback ticket using the core plugin.

3. Incident Resource Flow:

   • Modified incident_create_resources in src/dispatch/incident/flows.py to check for the jira-error-ticket resource type, ensuring that the incident process continues even if the Jira ticket is not created.

4. User Interface Enhancements:

   • Updated ResourcesTab.vue to display an error message when a Jira ticket is not created, guiding users to use the "Recreate Missing Resources" option.
     

5. Logging and Error Handling:

   • Enhanced logging to capture exceptions during ticket creation, providing more context for troubleshooting.

Files Changed

• src/dispatch/incident/flows.py: Adjusted logic to handle fallback tickets.
• src/dispatch/plugins/dispatch_jira/plugin.py: Implemented fallback ticket creation and error handling.
• src/dispatch/static/dispatch/src/incident/ResourcesTab.vue: Updated UI to reflect ticket creation errors.
• src/dispatch/ticket/flows.py: Ensured resource type is updated correctly.