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ESousa97/README.md

José Enoque Costa de Sousa

Support Lead Analyst · Automation · Infrastructure · Observability


Portfolio LinkedIn Email GitHub

Profile

Experienced professional in high-criticality environments, responsible for operational leadership of N1/N2 and Field teams, ensuring efficiency, standardization, and quality support delivery.

Focused on process optimization, strategic data-driven decision making, continuous improvement, and automation applied to corporate environments.

Consolidated experience in infrastructure, automation, observability, technical standardization, and incident management (ITIL), supported by projects that increased productivity, reduced failures, and elevated operational maturity.

Experience

Positivo S+ · São Paulo · Remote

Support Lead Analyst · Nov 2025 – Present

  • Operational management of N1, N2 and Field teams in 24x7 environment
  • Process standardization, documentation, workflows and performance indicators
  • Incident, change and problem governance (ITIL)
  • KPI optimization and data analysis for decision making
  • Operational automation with Python, PowerShell and Shell Script
  • Team training, monitoring and technical development
  • Strategic engagement with IMC and vendors for stability and high availability
Positivo Tecnologia · Curitiba · Remote

Support Analyst · Nov 2024 – Oct 2025

  • Technical leadership, process documentation and training
  • Advanced support to N1, N2 and Field Service teams in corporate systems
  • New projects implementation, automation and process optimization

Process Automation Analyst · Jan 2024 – Nov 2024

  • Creation of automations in Python, PowerShell and Shell Script for operational gains
  • Windows/Linux infrastructure standardization and technical documentation
  • Direct support to N1, N2 and Field Service teams
Tecnocomp Tecnologia e Serviços · São Paulo

Support Analyst N2 · Nov 2022 – Jan 2024 · Hybrid

  • Advanced Windows/Linux troubleshooting
  • Technical support to N1 and Field Service, training and process documentation
  • Task automation for support optimization

Service Desk (Internship) · Jul 2022 – Nov 2022 · On-site

  • N1 support and remote assistance for corporate workstations
  • Environment standardization and equipment initial setup

Skills

Automation & Scripting

Python PowerShell Shell Batch

Systems & Infrastructure

Windows Linux Active Directory

Development

React Next.js Node.js TypeScript PostgreSQL

AI & Integrations

OpenAI Gemini Claude

Projects

Project Description Impact
ES Database Corporate knowledge management platform with Next.js, Node.js and PostgreSQL 10k+ monthly access
Automation GUI Modular Windows app (Python + PowerShell) for terminal standardization 40% time reduction
ExNeural Indicator classification tool with generative AI and real-time dashboards Strategic decisions
Windows 10 Image Corporate ISO with automated post-installation 300+ units
GitVision Pro GitHub analytics dashboard with KPIs and real-time gamification Productivity

GitHub Analytics

GitHub activity graph

Contribution activity animation

Engineering Overview

GitHub stats Most used languages

Education & Languages

Academic Education

🎓 Computer Engineering · Bachelor · In progress

Languages

🇺🇸 English: Technical reading and basic conversation
🇪🇸 Spanish: Basic reading

São Paulo, Brazil · Available for opportunities


Profile Views

Pinned Loading

  1. readme-generate readme-generate Public

    29 - Iniciado na Imersão Alura + Google Gemini, o projeto evoluiu com diversas melhorias e novas funcionalidades que vão além da proposta inicial.

    Python 2 1

  2. esdatabasev2 esdatabasev2 Public

    25.2 - Portfólio de projetos integrado a um servidor hospedado na Render, utilizando banco de dados na AWS, com deploy automático pela Vercel e versionamento contínuo via GitHub.

    JavaScript

  3. front-server-esdatabasev2 front-server-esdatabasev2 Public

    25.3 – Gerenciador de conteúdo Full Stack com integração CI/CD: cada alteração gera um commit automático no GitHub, que dispara o deploy contínuo na Vercel

    JavaScript

  4. serverdatabase serverdatabase Public

    25.1 - Projeto criado para servir conteúdo do banco de dados no AWS, para ambiente fullstack

    JavaScript