otelcol-contrib_0.122.1_windows_x64.msi - stuck during installation

[seha512]

The msi installer gets stuck during the installation, parts are already created during the installation, at about 4/5 the installation process gets stuck, I run it with admin rights.

(I have the privileges ;) )

After a while, the installation process reports that it could not start the service, when I try manually, I get the following error message:

(The service "OpenTelemetry Collector" on "Local Computer" could not be started.
Error 1064: An exception error occurred in the service while processing the control request.)

[dosubot]

Hey @seha512, I'm here to help you with the installation issue you're experiencing with OpenTelemetry Collector. I'll do my best to assist you while we wait for a human maintainer.

The issue you're encountering with the OpenTelemetry Collector installation and the subsequent service start error (Error 1064) could be due to several factors. Here are some steps you can take to troubleshoot and resolve the problem:

1. Verify Administrative Privileges: Ensure that you are running the installer with administrative privileges. Right-click the MSI file and select "Run as administrator" to confirm.

2. Check System Requirements: Make sure your system meets the necessary requirements for installing and running the OpenTelemetry Collector. This includes having the appropriate permissions to install services and write to the Windows Registry ^[1].

3. Review Installation Logs: Check the Windows Event Viewer for any logs related to the installation process. This might provide more detailed information about what is causing the installation to hang or fail.

4. Service Configuration: The service is configured to run under the LocalSystem account. Ensure that there are no restrictions or policies in place that might prevent services from starting under this account ^[1].

5. Debugging the Service: Use the Collector's internal telemetry and the debug exporter to verify that the Collector is configured correctly and is able to process data. This can help identify if there are configuration issues causing the service to fail ^[2].

6. Reinstall the Collector: If the above steps do not resolve the issue, try uninstalling the Collector completely and then reinstalling it. Ensure that no remnants of the previous installation are left behind.

7. Check for Conflicting Software: Ensure that there are no other software or services that might be conflicting with the OpenTelemetry Collector service.

If the problem persists, consider checking for any known issues with the specific version you are using or consult the OpenTelemetry documentation for additional troubleshooting steps.

To continue talking to Dosu, mention @dosu.

---

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[seha512]

1. checked
2. checked
3. checked - see msi log in the attachment (i start the cmd with admin privileges)
4. we don't even get that far
5. we don't even get that far
6. i have tried several times
7. no conflicts

msiout.log

[pjanotti]

Hi @seha512 - thanks for the logs:

MSI (s) (74:E8) [11:27:01:144]: Executing op: ServiceInstall(Name=otelcol-contrib,DisplayName=OpenTelemetry Collector,ImagePath="c:\Program Files\OpenTelemetry Collector\otelcol-contrib.exe" --config "c:\Program Files\OpenTelemetry Collector\config.yaml",ServiceType=16,StartType=2,ErrorControl=32769,,Dependencies=[~],,StartName=LocalSystem,Password=**********,Description=Collects, processes, and exports telemetry from various configurable sources.,,)
MSI (s) (74:E8) [11:27:01:146]: Executing op: ActionStart(Name=StartServices,Description=Starting services,Template=Service: [1])
MSI (s) (74:E8) [11:27:01:146]: Executing op: ProgressTotal(Total=1,Type=1,ByteEquivalent=1300000)
MSI (s) (74:E8) [11:27:01:147]: Executing op: ServiceControl(,Name=otelcol-contrib,Action=1,Wait=1,)
Installer is no longer responding.
MSI (c) (E8:D0) [11:29:57:937]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

So the installation tries to install the service but it fails. Can you look at your event log for errors after you try to manually start the collector service? There should be some clue there for what is preventing it from starting.

For reference here is a CI test passing with version 0.122.1 https://github.com/open-telemetry/opentelemetry-collector-releases/actions/runs/13981072664/job/39146634407

[ForkingFrenzy]

I had the same problem. Upgrading to later versions fixes the issue.