Why Libredesk ?

[frewper]

LibreDesk is a great initiative, considering its opensource.

But I have a thought and would be great if you could address it.

We know that Zerodha had built its backend on the frappe framework for its ledger management and was also using OSticket (?) for ticket management earlier. Also frappe had launched its own helpdesk which is great and works really well. Although (maybe?) its a work in progress as of now.

So if Zerodha develops a new ticketing system, I am assuming that you must have started using it internally and might have already replaced or intends to replace OSticket.

So what was the intent of writing a help desk from scratch and not using/forking frappe helpdesk which would have been much easier since its a known ecosystem.

[abhinavxd]

Hey, sorry I missed and later forgot to reply,

It's a personal project. The main reason is that I just wanted to build something that didn’t exist.
Libredesk is a high-performance, free, and open-source helpdesk, unlike other open-core alternatives.

I think with Frappe helpdesk, I would’ve ended up fighting the existing architecture & design. Libredesk is much easier to deploy, manage, and upgrade and high performance.

I am thinking libredesk to be omni-channel (Live chat, whatsapp) so the current UI layout is built keeping that in mind.