Search Popup and Search Page Results Do Not Match

[mahesh-makwana-web-vision]

Hello @romainruaud and @vahonc

I am experiencing an issue where the search results returned by the search popup and the search page on my site differ, even though all store configurations are set to default and both query the same Elasticsearch index.

This causes inconsistent user experience as users see different results depending on where they search.

All Magento and store configuration options related to search are set to default values.

Observed behavior:

• Search popup shows different results than the search page.

Steps to reproduce:

• Use a sample search term (e.g., "Nucleosil").

• Run the search popup query.

• Run the search page query.

• Compare returned product result.

Expected behavior:

• Results from popup and search page should be consistent or at least aligned for the top items.

Magento ver. 2.4.7-p5
[ElasticSuite] Open Source ver. 2.11.10 (on elasticsearch ver. 7.17.26)

[mahesh-makwana-web-vision]

SEARCH POPUP

[2025-05-26T08:09:18.299314+00:00] main.INFO: curl -XPOST 'http://localhost:9200/XXXXXXXXXXXX_de_catalog_product/_search?pretty=true' -d '{"size":5,"sort":[{"search_query.position":{"order":"ASC","missing":"_last","unmapped_type":"keyword","nested":{"path":"search_query","filter":{"terms":{"search_query.query_id":["173809"],"boost":1}}},"mode":"min"}},{"_score":{"order":"desc"}},{"entity_id":{"order":"desc","missing":"_first","unmapped_type":"keyword"}}],"from":0,"query":{"bool":{"filter":{"bool":{"must":[{"term":{"stock.is_in_stock":{"value":true,"boost":1}}},{"terms":{"visibility":[3,4],"boost":1}},{"bool":{"must_not":[{"nested":{"path":"search_query","score_mode":"none","query":{"bool":{"must":[{"term":{"search_query.query_id":{"value":173809,"boost":1}}},{"term":{"search_query.is_blacklisted":{"value":true,"boost":1}}}],"must_not":[],"should":[],"boost":1}},"boost":1}}],"boost":1}}],"must_not":[],"should":[],"boost":1}},"must":{"bool":{"must":[],"must_not":[],"should":[{"bool":{"filter":{"multi_match":{"query":"nucleosil","fields":["search^1"],"minimum_should_match":"100%","tie_breaker":1,"boost":1,"type":"best_fields","cutoff_frequency":0.15}},"must":{"multi_match":{"query":"nucleosil","fields":["search^1","name.standard^5","sku.reference^9","description.standard^10","option_text_manufacturer.standard^9","option_text_length.standard^5","option_text_inner_diameter.standard^5","option_text_packing_brand.standard^9","search.whitespace^10","name.whitespace^50","sku.whitespace^90","description.whitespace^100","option_text_manufacturer.whitespace^90","option_text_length.whitespace^50","option_text_inner_diameter.whitespace^50","option_text_packing_brand.whitespace^90","name.sortable^100","sku.sortable^180","option_text_manufacturer.sortable^180","option_text_length.sortable^100","option_text_bet_surface_area_in_m2g.sortable^20","option_text_endcapping.sortable^20","option_text_carbon_load_in_percent_c.sortable^20"],"minimum_should_match":1,"tie_breaker":1.0,"boost":1,"type":"best_fields","cutoff_frequency":0.15}},"_name":"EXACT","boost":1}},{"bool":{"filter":{"multi_match":{"query":"Nucleosil 100 C18","fields":["search^1"],"minimum_should_match":"100%","tie_breaker":1,"boost":1,"type":"best_fields","cutoff_frequency":0.15}},"must":{"multi_match":{"query":"Nucleosil 100 C18","fields":["search^1","name.standard^5","sku.reference^9","description.standard^10","option_text_manufacturer.standard^9","option_text_length.standard^5","option_text_inner_diameter.standard^5","option_text_packing_brand.standard^9","search.shingle^10","name.shingle^50","sku.shingle^90","description.shingle^100","option_text_manufacturer.shingle^90","option_text_length.shingle^50","option_text_inner_diameter.shingle^50","option_text_packing_brand.shingle^90","name.sortable^100","sku.sortable^180","option_text_manufacturer.sortable^180","option_text_length.sortable^100","option_text_bet_surface_area_in_m2g.sortable^20","option_text_endcapping.sortable^20","option_text_carbon_load_in_percent_c.sortable^20"],"minimum_should_match":1,"tie_breaker":1.0,"boost":1,"type":"best_fields","cutoff_frequency":0.15}},"_name":"EXACT","boost":1}},{"bool":{"filter":{"multi_match":{"query":"Nucleosil 100 C18 10 \u00b5m 250","fields":["search^1"],"minimum_should_match":"100%","tie_breaker":1,"boost":1,"type":"best_fields","cutoff_frequency":0.15}},"must":{"multi_match":{"query":"Nucleosil 100 C18 10 \u00b5m 250","fields":["search^1","name.standard^5","sku.reference^9","description.standard^10","option_text_manufacturer.standard^9","option_text_length.standard^5","option_text_inner_diameter.standard^5","option_text_packing_brand.standard^9","search.shingle^10","name.shingle^50","sku.shingle^90","description.shingle^100","option_text_manufacturer.shingle^90","option_text_length.shingle^50","option_text_inner_diameter.shingle^50","option_text_packing_brand.shingle^90","name.sortable^100","sku.sortable^180","option_text_manufacturer.sortable^180","option_text_length.sortable^100","option_text_bet_surface_area_in_m2g.sortable^20","option_text_endcapping.sortable^20","option_text_carbon_load_in_percent_c.sortable^20"],"minimum_should_match":1,"tie_breaker":1.0,"boost":1,"type":"best_fields","cutoff_frequency":0.15}},"_name":"EXACT","boost":1}},{"bool":{"filter":{"multi_match":{"query":"nucleosil c18","fields":["search^1"],"minimum_should_match":"100%","tie_breaker":1,"boost":1,"type":"best_fields","cutoff_frequency":0.15}},"must":{"multi_match":{"query":"nucleosil c18","fields":["search^1","name.standard^5","sku.reference^9","description.standard^10","option_text_manufacturer.standard^9","option_text_length.standard^5","option_text_inner_diameter.standard^5","option_text_packing_brand.standard^9","search.shingle^10","name.shingle^50","sku.shingle^90","description.shingle^100","option_text_manufacturer.shingle^90","option_text_length.shingle^50","option_text_inner_diameter.shingle^50","option_text_packing_brand.shingle^90","name.sortable^100","sku.sortable^180","option_text_manufacturer.sortable^180","option_text_length.sortable^100","option_text_bet_surface_area_in_m2g.sortable^20","option_text_endcapping.sortable^20","option_text_carbon_load_in_percent_c.sortable^20"],"minimum_should_match":1,"tie_breaker":1.0,"boost":1,"type":"best_fields","cutoff_frequency":0.15}},"_name":"EXACT","boost":1}},{"bool":{"filter":{"multi_match":{"query":"Nucleosil 100 CN","fields":["search^1"],"minimum_should_match":"100%","tie_breaker":1,"boost":1,"type":"best_fields","cutoff_frequency":0.15}},"must":{"multi_match":{"query":"Nucleosil 100 CN","fields":["search^1","name.standard^5","sku.reference^9","description.standard^10","option_text_manufacturer.standard^9","option_text_length.standard^5","option_text_inner_diameter.standard^5","option_text_packing_brand.standard^9","search.shingle^10","name.shingle^50","sku.shingle^90","description.shingle^100","option_text_manufacturer.shingle^90","option_text_length.shingle^50","option_text_inner_diameter.shingle^50","option_text_packing_brand.shingle^90","name.sortable^100","sku.sortable^180","option_text_manufacturer.sortable^180","option_text_length.sortable^100","option_text_bet_surface_area_in_m2g.sortable^20","option_text_endcapping.sortable^20","option_text_carbon_load_in_percent_c.sortable^20"],"minimum_should_match":1,"tie_breaker":1.0,"boost":1,"type":"best_fields","cutoff_frequency":0.15}},"_name":"EXACT","boost":1}}],"minimum_should_match":1,"boost":1}},"boost":1}},"track_total_hits":0}' [] []

[mahesh-makwana-web-vision]

SEARCH PAGE

[2025-05-26T08:11:24.631115+00:00] main.INFO: curl -XPOST 'http://localhost:9200/XXXXXXXXXXXX_de_catalog_product/_search?pretty=true' -d '{"size":10,"sort":[{"search_query.position":{"order":"asc","missing":"_last","unmapped_type":"keyword","nested":{"path":"search_query","filter":{"terms":{"search_query.query_id":["173809"],"boost":1}}},"mode":"min"}},{"_score":{"order":"desc"}},{"entity_id":{"order":"desc","missing":"_first","unmapped_type":"keyword"}}],"from":0,"query":{"bool":{"filter":{"bool":{"must":[{"term":{"stock.is_in_stock":{"value":true,"boost":1}}},{"terms":{"visibility":[3,4],"boost":1}},{"bool":{"must_not":[{"nested":{"path":"search_query","score_mode":"none","query":{"bool":{"must":[{"term":{"search_query.query_id":{"value":173809,"boost":1}}},{"term":{"search_query.is_blacklisted":{"value":true,"boost":1}}}],"must_not":[],"should":[],"boost":1}},"boost":1}}],"boost":1}},{"terms":{"visibility":[3,4],"boost":1}}],"must_not":[],"should":[],"boost":1}},"must":{"bool":{"filter":{"multi_match":{"query":"Nucleosil","fields":["search^1"],"minimum_should_match":"100%","tie_breaker":1,"boost":1,"type":"best_fields","cutoff_frequency":0.15}},"must":{"multi_match":{"query":"Nucleosil","fields":["search^1","name.standard^5","sku.reference^9","description.standard^10","option_text_manufacturer.standard^9","option_text_length.standard^5","option_text_inner_diameter.standard^5","option_text_packing_brand.standard^9","search.whitespace^10","name.whitespace^50","sku.whitespace^90","description.whitespace^100","option_text_manufacturer.whitespace^90","option_text_length.whitespace^50","option_text_inner_diameter.whitespace^50","option_text_packing_brand.whitespace^90","name.sortable^100","sku.sortable^180","option_text_manufacturer.sortable^180","option_text_length.sortable^100","option_text_bet_surface_area_in_m2g.sortable^20","option_text_endcapping.sortable^20","option_text_carbon_load_in_percent_c.sortable^20"],"minimum_should_match":1,"tie_breaker":1.0,"boost":1,"type":"best_fields","cutoff_frequency":0.15}},"_name":"EXACT","boost":1}},"boost":1}},"aggregations":{"attribute_set_id":{"terms":{"field":"attribute_set_id","size":10000,"order":{"_count":"desc"}}},"indexed_attributes":{"terms":{"field":"indexed_attributes","size":10000,"order":{"_count":"desc"}}},"option_text_manufacturer":{"terms":{"field":"option_text_manufacturer.untouched","size":10000,"order":{"_count":"desc"}}},"option_text_packing_brand":{"terms":{"field":"option_text_packing_brand.untouched","size":10000,"order":{"_count":"desc"}}},"option_text_product_group":{"terms":{"field":"option_text_product_group.untouched","size":10000,"order":{"_count":"desc"}}},"option_text_length":{"terms":{"field":"option_text_length.untouched","size":10000,"order":{"_count":"desc"}}},"option_text_inner_diameter":{"terms":{"field":"option_text_inner_diameter.untouched","size":10000,"order":{"_count":"desc"}}},"option_text_particle_size":{"terms":{"field":"option_text_particle_size.untouched","size":10000,"order":{"_count":"desc"}}},"option_text_chemistry_producers_term":{"terms":{"field":"option_text_chemistry_producers_term.untouched","size":7,"order":{"_key":"asc"}}},"option_text_pore_size":{"terms":{"field":"option_text_pore_size.untouched","size":10000,"order":{"_count":"desc"}}},"option_text_usp_class":{"terms":{"field":"option_text_usp_class.untouched","size":10000,"order":{"_count":"desc"}}},"option_text_carbon_load_in_percent_c":{"terms":{"field":"option_text_carbon_load_in_percent_c.untouched","size":10000,"order":{"_count":"desc"}}},"option_text_column_type":{"terms":{"field":"option_text_column_type.untouched","size":10,"order":{"_count":"desc"}}},"option_text_hardware_material":{"terms":{"field":"option_text_hardware_material.untouched","size":10,"order":{"_count":"desc"}}},"option_text_temperature_max_in_deg_c":{"terms":{"field":"option_text_temperature_max_in_deg_c.untouched","size":10,"order":{"_count":"desc"}}},"option_text_mode_of_separation":{"terms":{"field":"option_text_mode_of_separation.untouched","size":10,"order":{"_count":"desc"}}},"option_text_technology":{"terms":{"field":"option_text_technology.untouched","size":10,"order":{"_count":"desc"}}},"option_text_matrix":{"terms":{"field":"option_text_matrix.untouched","size":10,"order":{"_count":"desc"}}},"option_text_pressure_stability":{"terms":{"field":"option_text_pressure_stability.untouched","size":10,"order":{"_count":"desc"}}}},"track_total_hits":0}' [] []

[mahesh-makwana-web-vision]

SEARCH PAGE

[2025-05-26T08:11:24.574256+00:00] main.INFO: curl -XPOST 'http://localhost:9200/XXXXXXXXXXXX_de_catalog_product/_search?pretty=true' -d '{"size":0,"query":{"bool":{"filter":{"bool":{"must":[{"term":{"stock.is_in_stock":{"value":true,"boost":1}}},{"terms":{"visibility":[3,4],"boost":1}},{"bool":{"must_not":[{"nested":{"path":"search_query","score_mode":"none","query":{"bool":{"must":[{"term":{"search_query.query_id":{"value":173809,"boost":1}}},{"term":{"search_query.is_blacklisted":{"value":true,"boost":1}}}],"must_not":[],"should":[],"boost":1}},"boost":1}}],"boost":1}},{"terms":{"visibility":[3,4],"boost":1}}],"must_not":[],"should":[],"boost":1}},"must":{"bool":{"filter":{"multi_match":{"query":"Nucleosil","fields":["search^1"],"minimum_should_match":"100%","tie_breaker":1,"boost":1,"type":"best_fields","cutoff_frequency":0.15}},"must":{"multi_match":{"query":"Nucleosil","fields":["search^1","name.standard^5","sku.reference^9","description.standard^10","option_text_manufacturer.standard^9","option_text_length.standard^5","option_text_inner_diameter.standard^5","option_text_packing_brand.standard^9","search.whitespace^10","name.whitespace^50","sku.whitespace^90","description.whitespace^100","option_text_manufacturer.whitespace^90","option_text_length.whitespace^50","option_text_inner_diameter.whitespace^50","option_text_packing_brand.whitespace^90","name.sortable^100","sku.sortable^180","option_text_manufacturer.sortable^180","option_text_length.sortable^100","option_text_bet_surface_area_in_m2g.sortable^20","option_text_endcapping.sortable^20","option_text_carbon_load_in_percent_c.sortable^20"],"minimum_should_match":1,"tie_breaker":1.0,"boost":1,"type":"best_fields","cutoff_frequency":0.15}},"_name":"EXACT","boost":1}},"boost":1}},"aggregations":{"attribute_set_id":{"terms":{"field":"attribute_set_id","size":10000,"order":{"_count":"desc"}}},"indexed_attributes":{"terms":{"field":"indexed_attributes","size":10000,"order":{"_count":"desc"}}}},"track_total_hits":true}' [] []

[mahesh-makwana-web-vision]

Search Popup

[2025-05-26T13:05:17.522811+00:00] main.INFO: curl -XPOST 'http://localhost:9200/XXXXXXXXXXXX_de_catalog_product/_search?pretty=true' -d '{"size":5,"sort":[{"search_query.position":{"order":"ASC","missing":"_last","unmapped_type":"keyword","nested":{"path":"search_query","filter":{"terms":{"search_query.query_id":["173809"],"boost":1}}},"mode":"min"}},{"_score":{"order":"desc"}},{"entity_id":{"order":"desc","missing":"_first","unmapped_type":"keyword"}}],"from":0,"query":{"bool":{"filter":{"bool":{"must":[{"term":{"stock.is_in_stock":{"value":true,"boost":1}}},{"terms":{"visibility":[3,4],"boost":1}},{"bool":{"must_not":[{"nested":{"path":"search_query","score_mode":"none","query":{"bool":{"must":[{"term":{"search_query.query_id":{"value":173809,"boost":1}}},{"term":{"search_query.is_blacklisted":{"value":true,"boost":1}}}],"must_not":[],"should":[],"boost":1}},"boost":1}}],"boost":1}}],"must_not":[],"should":[],"boost":1}},"must":{"bool":{"must":[],"must_not":[],"should":[{"bool":{"filter":{"multi_match":{"query":"nucleosil","fields":["search^1"],"minimum_should_match":"100%","tie_breaker":1,"boost":1,"type":"best_fields","cutoff_frequency":0.15}},"must":{"multi_match":{"query":"nucleosil","fields":["search^1","name.standard^5","sku.reference^9","description.standard^10","search.whitespace^10","name.whitespace^50","sku.whitespace^90","description.whitespace^100","name.sortable^100","sku.sortable^180"],"minimum_should_match":1,"tie_breaker":1.0,"boost":1,"type":"best_fields","cutoff_frequency":0.15}},"_name":"EXACT","boost":1}},{"bool":{"filter":{"multi_match":{"query":"Nucleosil 100 C18","fields":["search^1"],"minimum_should_match":"100%","tie_breaker":1,"boost":1,"type":"best_fields","cutoff_frequency":0.15}},"must":{"multi_match":{"query":"Nucleosil 100 C18","fields":["search^1","name.standard^5","sku.reference^9","description.standard^10","search.shingle^10","name.shingle^50","sku.shingle^90","description.shingle^100","name.sortable^100","sku.sortable^180"],"minimum_should_match":1,"tie_breaker":1.0,"boost":1,"type":"best_fields","cutoff_frequency":0.15}},"_name":"EXACT","boost":1}},{"bool":{"filter":{"multi_match":{"query":"Nucleosil 100 C18 10 \u00b5m 250","fields":["search^1"],"minimum_should_match":"100%","tie_breaker":1,"boost":1,"type":"best_fields","cutoff_frequency":0.15}},"must":{"multi_match":{"query":"Nucleosil 100 C18 10 \u00b5m 250","fields":["search^1","name.standard^5","sku.reference^9","description.standard^10","search.shingle^10","name.shingle^50","sku.shingle^90","description.shingle^100","name.sortable^100","sku.sortable^180"],"minimum_should_match":1,"tie_breaker":1.0,"boost":1,"type":"best_fields","cutoff_frequency":0.15}},"_name":"EXACT","boost":1}},{"bool":{"filter":{"multi_match":{"query":"nucleosil c18","fields":["search^1"],"minimum_should_match":"100%","tie_breaker":1,"boost":1,"type":"best_fields","cutoff_frequency":0.15}},"must":{"multi_match":{"query":"nucleosil c18","fields":["search^1","name.standard^5","sku.reference^9","description.standard^10","search.shingle^10","name.shingle^50","sku.shingle^90","description.shingle^100","name.sortable^100","sku.sortable^180"],"minimum_should_match":1,"tie_breaker":1.0,"boost":1,"type":"best_fields","cutoff_frequency":0.15}},"_name":"EXACT","boost":1}},{"bool":{"filter":{"multi_match":{"query":"Nucleosil 100 CN","fields":["search^1"],"minimum_should_match":"100%","tie_breaker":1,"boost":1,"type":"best_fields","cutoff_frequency":0.15}},"must":{"multi_match":{"query":"Nucleosil 100 CN","fields":["search^1","name.standard^5","sku.reference^9","description.standard^10","search.shingle^10","name.shingle^50","sku.shingle^90","description.shingle^100","name.sortable^100","sku.sortable^180"],"minimum_should_match":1,"tie_breaker":1.0,"boost":1,"type":"best_fields","cutoff_frequency":0.15}},"_name":"EXACT","boost":1}}],"minimum_should_match":1,"boost":1}},"boost":1}},"track_total_hits":0}' [] []

[romainruaud]

Hi @mahesh-makwana-web-vision

short answer is : the autocompletion box is extending the current search term to the suggested search terms, because we can't know if the person has finished to type.

This is what allows you to have result when typing "nuc", it will extend to "nucleosil" and "nucleosil c18", etc...

So yes, out-of-the-box, it's the normal behavior.

That being said, are you using the free version of ElasticSuite or the Premium version ? You can see this in the bottom right corner of the Magento back-office.

For sure we have one of our Premium users which is also selling Nucleosil and this kind of products, so if this is the same customer you're working for, you should have been provided with an access to our professional support platform (zendesk) because that's where the question for the pro version have to be asked.

Best regards

[mahesh-makwana-web-vision]

Hello @romainruaud

I am using the free version of ElasticSuite.

On a fresh local Magento installation with sample data, both the search popup and the search results page show the same results. That's why I conducted a detailed investigation.

Is there any way to achieve consistent results between the search popup and the full search results page?

Thanks.