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Omnichannel transfer comment is not wrapped to multiple lines #26723

@krenuser

Description

@krenuser

Description:

When transferring omnichannel conversation to another agent with a comment, text is not wrapping to new line, going out of the line with "...".

Steps to reproduce:

  1. Agent A: Receive omnichannel conversation.
  2. Transfer it to agent B, leaving long text comment.
  3. See on agent B's chat non-wrapped text (rest of it is not visible).

Expected behavior:

Transfer comment text is wrapped to multiple lines if needed.

Actual behavior:

Transfer comment text is rendered in a single line, which is hidden behind the end of the line.

image

Server Setup Information:

  • Version of Rocket.Chat Server: 5.0.4
  • Operating System: Ubuntu 20.04
  • Deployment Method: docker
  • Number of Running Instances: 1
  • DB Replicaset Oplog: Enabled
  • NodeJS Version: v14.19.3
  • MongoDB Version: 5.0.11 / wiredTiger

Client Setup Information

  • Desktop App or Browser Version: Desktop 3.8.7
  • Operating System: Windows 10

Additional context

Relevant logs:

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