Send mail on notification

[h4b4n3r0]

It would be very interesting to be informed via email when one receives a notification.
most importantly colleagues are immediately informed when reports / sections are assigned to them

Further one could consider receiving emails when a report got finished, ...

[aronmolnar]

Thank you for your suggestion.

We actually had this on our roadmap and due to user feedback and privacy issues, we removed it again.

Email notifications should be useful but not spammy. They should, therefore, be batched in reasonable time frames.
For example, you might not want to receive 10 emails for 10 comments that somebody created during a review. Or 5 emails when somebody just cleaned up/finished 5 stale projects. On the other hand, if someone adds a comment in the morning and the email notification is sent in the evening, that would be too late.
So email notifications must be batched in reasonable time frames, e.g., max. one email per hour.

We then received the feedback from customers, that they wouldn't find email notifications useful and if they were turned on by default, they would immediately unsubscribe.

Here's the main reason why we then removed the feature from our backlog:
Email notifications must contain some hint about what project or finding a notifications refers to. This would force us to, at least, send project titles via email, which is not so great from the privacy perspective.
Introducing this new feature would therefore force us to disable the feature by default, because otherwise users would be surprised that their sensitive data is now sent to our email provider (in the Cloud) or their own email provider.
Disabling a new feature by default that users we consulted wouldn't find useful would result in users not adopting the feature, which is why we then prioritized other features.

We're happy to collect further feedback and please feel free to upvote the issue and comment, so that we can better evaluate it.